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Address: 66A Sfântul Lazăr Street, Postal Code 700049, Iași
Phone: +40 0332 711 700
Fax: +40 0332 730 168
Email: info@firecredit.eu
Phone Collection
Fire Credit adheres to the Code of Conduct of the Association for Commercial Debt Management (AMCC), available on this website, and complies with the ethical and professional standards established at both national and European levels, in accordance with FENCA principles.
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The debt recovery service via phone uses a method that has already proven to deliver effective results and goes beyond a simple payment request.
Our debt recovery consultants undergo training aligned with the highest standards. They benefit from courses led by specialists in communication and negotiation techniques, legal advisors, and experts in debt recovery.
We start from the premise that most debtors are well-intentioned but face financial difficulties and need assistance in managing them.
That is why we offer debt counseling, helping debtors assess their repayment possibilities. Together, we identify potential sources of income and present them with solutions to their financial and legal issues in case contractual obligations are not met.
At this stage, the phone operator’s mission is twofold: on one hand, to act with determination to convince the debtor to pay off their debt; on the other hand,
to maintain and strengthen the relationship between the debtor and our partners — focusing on approach, communication, and negotiation skills.
Key Activities in This Phase:
- Identifying the debtor;
- Providing detailed information about the debt;
- Customizing the intervention approach;
- Settling the case amicably.