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Address: 66A Sfântul Lazăr Street, Postal Code 700049, Iași
Phone: +40 0332 711 700
Fax: +40 0332 730 168
Email: info@firecredit.eu
Field Collection
Fire Credit adheres to the Code of Conduct of the Association for Commercial Debt Management (AMCC), available on this website, and complies with the ethical and professional standards established at both national and European levels, in accordance with FENCA principles.
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Fire Credit benefits from an extensive network of field agents operating nationwide.
We carry out our activities in close collaboration with local authorities and possess deep knowledge of the business environments in which debtors operate. This enables us to manage recovery mandates efficiently, ensuring full coverage of the assigned territories.
An essential component of the recovery process includes:
- Accurate identification of the debtor – Fire Credit agents are residents of their assigned areas, which allows them to contact debtors as quickly as possible. This translates into faster and more efficient case resolution.
- Ongoing training and specialization of Fire Credit agents in various types of financial products.
- Dedicated support and technical solutions – Fire Credit agents benefit from services that allow them to send and receive real-time data, with quick access to reports and case status updates.
- Responsiveness – Fire Credit agents are committed to managing their activities efficiently, aiming to resolve cases in the shortest time possible.
The entire process is managed transparently: the area manager, department manager, or partner company can track the real-time progress of each case. Meanwhile, agents help maintain and strengthen the relationship between creditor and debtor.
Key Characteristics of Field Collection:
- Proper identification of the debtor;
- Identification of the reasons behind non-payment;
- Assessment of the debtor’s capacity and willingness to repay the debt;
- Review and analysis of debtor objections;
- Clarification of any dissatisfaction in the creditor–debtor relationship;
- Presentation of a structured repayment plan;
- Monitoring the fulfillment of payment commitments.